Why We Help Our Clients Hire
We often help our clients build their ecommerce teams, and this is something I am genuinely proud of because it goes beyond the typical agency-client relationship. When a client asks us to help them find and evaluate candidates for their in-house ecommerce roles, it means they trust us enough to influence one of the most important decisions in their business. Hiring the right people can accelerate a brand’s growth by years. Hiring the wrong people can set them back just as dramatically. We take that responsibility seriously.
The Ecommerce Talent Gap
There is a significant talent gap in ecommerce, and it gets worse every year. The industry is growing faster than the talent pool, which means that genuinely skilled ecommerce professionals — people who understand both the technical and commercial sides of selling online — are in extremely high demand. Many of our clients at MageCloud struggle to find candidates who have hands-on experience with their specific platform, understand conversion rate optimisation, can interpret analytics data, and communicate effectively with both technical and non-technical stakeholders. Finding someone who ticks all those boxes is genuinely difficult.
How We Help
Our involvement in client hiring takes several forms. Sometimes we help write job descriptions that accurately reflect what the role actually requires rather than the generic wish lists that most ecommerce job postings contain. Sometimes we participate in technical interviews, assessing candidates’ practical skills and experience. Sometimes we help onboard new hires, ensuring they understand the client’s systems, processes, and the technical decisions that shaped their current setup. And sometimes we serve as a bridge — managing certain responsibilities until the right in-house person is found, then transferring knowledge to ensure a smooth handover.
Building Teams, Not Dependencies
I know this might seem counterintuitive for an agency. Surely it is in our interest to keep clients dependent on us rather than helping them build internal capabilities? But that is short-term thinking. The clients who build strong internal teams alongside their agency partnership are the ones who grow fastest, stay longest, and refer us to others. A strong in-house team does not replace what an agency does — it amplifies it. They handle day-to-day operations while we focus on strategic initiatives, complex technical projects, and the specialised work that justifies external expertise. If you are an ecommerce business looking to grow your team, reach out through Ecommerce Camp — our community is one of the best places to find talented ecommerce professionals who are passionate about the industry.