I just got back from my first MeetMagento UK and I have a few thoughts that did not fit in a LinkedIn post. Some are practical observations about how the conference itself ran. The bigger ones are about where the Magento ecosystem is headed, because the questions I left with […]
If somebody offers you a job inside an ecommerce business right now, take it without thinking. That is the advice I give to almost everybody who asks me about the UK job market lately, and I want to explain why I believe it so strongly. The short version is that […]
I have been spending more time than I want to admit looking at hosting bills lately. Several of our ecommerce clients have come to us in the last few months saying sales are softer than they would like, but they do not want to pause our support entirely. The conversation […]
People assume our clients stay because of contracts. They do not. We have not locked a single ecommerce client into a multi-year agreement, and yet our average relationship runs over three years. Some go five. Some pause for two years and then come back when something breaks. The model is […]
Most agencies my size run on @company.com email addresses. We do not. After more than a decade of running MageCloud as a 30-person ecommerce team, every client conversation I have still goes through my personal Gmail, and so does every email my team sends. I made that call back in […]
Taking Full Ownership There is a moment in every founder’s journey where you realise that everything — the wins, the losses, the missed deadlines, the angry customers, the brilliant hires, the terrible hires — all of it sits on your shoulders. Not in a self-pitying way, but in a clarifying […]
The Heart Behind Every Small Business There is something that gets lost in all the talk about ecommerce strategy, conversion rate optimisation, and scaling frameworks. Behind every small business is a person — usually one person at the start — who decided to risk everything because they believed in something. […]
Another Year, Another Chance to Reflect Turning 44 is one of those milestones that makes you stop and take stock. Not in a dramatic, midlife-crisis kind of way, but in the quiet, honest way that happens when you have been building things for long enough to see patterns in your […]
What Dragons Den Really Teaches Us About Business I was watching Dragons Den recently, and it struck me that most people focus on the wrong thing. They watch the entrepreneurs who walk away without a deal and call them failures. But the real failure is not getting rejected in the […]
Continuous Improvement Is Not Optional Over the last few weeks, we made some core improvements to our platform and internal systems at MageCloud, and I wanted to share what we have been working on. Not because any single change is revolutionary on its own, but because I believe the discipline […]
Moving to the UK Was Just the Beginning Three years ago, I made the decision to move to the United Kingdom and build my business here. It was not an impulsive decision — I had been working with UK-based ecommerce clients for years before making the move — but actually […]
