Founder Insights

Ecommerce Strategy, Founder Insights
If the client wanted a presentation, they would have hired you to do design work. […]
Ecommerce Strategy, Founder Insights
When a site is under attack, waiting is not a strategy. So we got in the car. […]
Ecommerce Strategy, Founder Insights
I used to think design was decoration. Then competition got brutal and the details started deciding the sale. […]
Ecommerce Strategy, Founder Insights
You can always win money. You can always win a project. Act as if the business is your own. […]
Ecommerce Camp, Founder Insights
Three events went well, so we changed the format. Passive listening had to go. […]
Ecommerce Strategy, Founder Insights
Spend 30% getting live. Keep 70% for what the data tells you afterwards. […]
Ecommerce Strategy, Founder Insights
Finding the compromised store is easy. Getting someone inside the business to care is the hard part. […]
Ecommerce Camp, Founder Insights
The signal that Ecommerce Camp had worked was not attendance. It was the same faces coming back. […]
Ecommerce Strategy, Founder Insights
Real partnerships do not start with PDFs. They start with conversations. So I drove to Liverpool. […]
Ecommerce Strategy, Founder Insights
Upwork was our main source of clients for years, until it was not. Here is what we rebuilt in its place. […]
Ecommerce Strategy, Founder Insights
Jay Tannenbaum of Headlights.com has worked with my team for over ten years. Asked why, he did not mention tech or price. He said nobody points fingers. […]
Founder Insights, Podcasts & Interviews
Most companies stack software instead of fixing how they operate. On the Prophets of IT podcast I argued that processes dictate success, and tools are just tools. […]